Privacy Policy

The privacy of our customers at Raw Organi (hereinafter: "the Site" or "we") is very important to us. This privacy policy details how we collect, use and share your personal information when you visit or make a purchase on the Site.

The information we collect

When you visit the Site and make a purchase, we collect the following types of information:

  • Order information: When you make a purchase or attempt to make a purchase, we collect information that includes your name, billing address, shipping address, payment details (credit card processing is done securely, and your full credit card details are not stored with us), email address and phone number.
  • Device information (Cookies): When you browse the Site, we automatically collect certain information about your device, including information about your web browser, IP address and time zone. This information is collected using cookies, which are intended to improve your browsing experience and to keep products in your shopping cart.

How we use your information

We use the order information we collect in order to:

  • Provide and ship the products you ordered (including passing the shipping details to the courier company and to our logistics warehouses).
  • Process payment data and issue invoices and receipts.
  • Communicate with you about your order and provide support and customer service.
  • Screen our orders for potential risk or fraud.
  • If you have explicitly agreed to it, send you a newsletter, promotions and marketing updates (you can remove yourself from the mailing list at any time).

Sharing your personal information

We do not sell or trade your personal information. We share your personal information only with third parties who help us operate the store and provide you with the service, such as:

  • Shopify: The platform on which our store is built.
  • Payment processors: To secure payments and carry out transactions.
  • Shipping and logistics companies (3PL): To pack and ship your order to you.
  • We may also share your information in order to comply with applicable laws and regulations, or to protect our rights.

Data retention

When you place an order through the Site, we will keep your order details in our records for documentation, bookkeeping and customer service purposes, unless you ask us to delete this information.

Your rights (under the Privacy Protection Law)

Under the Privacy Protection Law, 5741-1981, you are entitled to review your personal information held by us, and to request that it be corrected or deleted if it is inaccurate or if you no longer want it to be kept (except for information we are required by law to retain, such as invoices).

Contact

For more information about our privacy practices, if you have questions, or if you wish to submit a request to review or delete information, please contact us:

  • Email: support@raworgani.com
  • WhatsApp: 055-994-6048